Refunds Policy
There could be situations when customers request a refund of the payments made for the services or availed on your website or app.
Depending on the time that you wish the refunds to be processed for your customers, you can opt either for:
Normal Refunds where it takes 5-7 working days for the refunds to reach your customers.
Instant Refunds where the customers receive their amount almost immediately.
By issuing instant refunds to your customers, you can provide a better user experience for them. This also helps in improving their reliability and trust in your business.

How Refunds work?#
When you make a normal refund request to our contact Email, the information is conveyed to banking partners or other related stakeholders. Each of them has its own mechanism to file the refund request, map it to their respective payments that were originally made and then take it forward. On completion of this process, the refund is sent back to the opponent account or card balance.

Payment Methods#
We support all payment methods for normal refunds.
Refunds will be sent back to the original payment method used in making the payment. For example, if a credit card was used to make the payment, the refund will be pushed to the same credit card.

Processing Time#
When you send a normal refund request to us, the information is conveyed to our banking partners. Depending on the bank’s processing time, it can take 5-7 business days for the refunds to reflect in the customer’s bank account or card balance.
The time taken to process a normal refund depends on the payment mode that was used while making the payment.

Payment Method                       Refund Time
credit or debit cards                      5-10 days
netbanking                                       2-10 days
wallet                                                 0-3 days
upi                                                      2-7 days

Refund Fees#
For normal refunds, we does not charge any processing fee. However, the transaction fee and GST levied by us at the time of payment capture will not be reversed to your account.